| | Feature by Feature Service Comparison - This is NOT a 3rd party review, it is based on publicly available information and may contain errors. - Contact us if you think there are errors and we'll update this page | |
| | | | Google/Postini | | | MessageLabs | | | ClearEmail | |
| | | | US Market MSP | | | First Generation MSP | | | Second Generation SaaS
| |
| | Carbon Minimised Business | | No | | | No | | | Yes | |
| | | | | | | | | | | |
| | Services Available | | | | | | | | | |
| | Multi layer Spam Filtering | | Included | | | Included | | | Included | |
| | Multi layer Virus Filtering (scanners) | | Included (2) | | | Included (3) | | | Included (5) | |
| | Content Control | | Optional | | | Optional | | | Included | |
| | Transport Layer Security | | Included | | | Optional | | | Included | |
| | Image Control | | Not Available | | | Optional | | | Optional | |
| | Email Archiving | | Optional | | | Optional | | | Optional | |
| | Business Email Continuity | | Not Available | | | Optional | | | Optional | |
| | Email Hosting | | Optional | | | Not Available | | | Optional | |
| | Email Encryption | | Optional | | | Optional | | | Optional | |
| | | | | | | | | | | |
| | User Level Service Features | | | | | | | | | |
| | Automated LDAP Synchronisation | | Included | | | Included | | | Included | |
| | Spam quarantine (days cached) | | Included (14) | | | Included (14) | | | Included (28) | |
| | Easy to use white/black lists | | Not Available | | | Not Available | | | Included | |
| | | | | | | | | | | |
| | Administrator Level Service Features | | | | | | | | | |
| | Fail Safe Activation/Provisioning | | Not Available | | | Not Available | | | Included | |
| | Web Based Management Portal | | Included | | | Included | | | Included | |
| | Immediate Configuration Changes | | | | | Not Available | | | Included | |
| | Delegated Portal Admin (per domain) | | Included | | | Not Available | | | Included | |
| | Email Flow Management (real time view) | | Not Available | | | Not Available | | | Included | |
| | Reporting data availability | | Next day | | | Daily | | | Hourly | |
| | Reporting data stored for: | | 6 weeks | | | | | | 2 years | |
| | Visual Content Control Rule Builder | | Not Available | | | Not Available | | | Included | |
| | Mail Server Monitoring with SMS alerts | | Not Available | | | Not Available | | | Included | |
| | | | | | | | | | | |
| | Service Levels | | | | | | | | | |
| | Spam Filtering | | 99% | | | 98% | | | 99% | |
| | Spam Filtering False Positives | | 0.0008% | | | 0.0004% | | | 0.0004% | |
| | Virus Filtering | | 100%* | | | 100%* | | | 99.99% | |
| | Virus Filtering False Positives | | 0.0% | | | 0.0% | | | 0.0% | |
| | Hosted Email Uptime | | 99.99% | | | Not Available | | | 99.999% | |
| | Undeliverable email caching (days) | | Optional | | | Included (14) | | | Included (7) | |
| | Local Technical Support | | Not Available | | | Not Available | | | Included | |
| | | | | | | | | | | |
| | Complementary Managed Services | | | | | | | | | |
| | Outbound Campaign Management | | Not Available | | | Not Available | | | Available | |
| | Business Email Hosting | | Available | | | Not Available | | | Available | |
| | Web url filtering, Malware filtering | | Available | | | Available | | | Available | |
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| | * This assumes all NEW malicious code is detectable. | | | | | | | |