Online Ordering Information

Terms and Conditions

All orders are processed with 72 hours. You will receive an email detailing the steps you need to go through to enable the service(s) you have purchased. There are no physical products to ship.

In the event of an error or other problem processing your order you will be notified of the issue within 72 hours and we will seek to remedy the issue to both parties satisfaction.

Privacy

Please read our Privacy Policy for information about how we handle private information.

Security

All transactions are encrypted by a 128bit SSL certificate to ensure your credit card information is transmitted securely. Cleartext doesn't store you credit card information online.

Pricing

All prices include handling, taxes etc and are in Australian Dollars. Go to the Universal Currency Converter to get a conversion rate for your currency.

Export

Export restrictions may apply to certain countries, particularly where encryption services are part of the service(s) to be supplied. We will notify you within 72 hours if such restrictions apply.

Refund Policy

Refunds are only given if the client is unable to setup their systems to use the service purchased, Cleartext is unable to enable the service within 7 days or the performance of the services supplied falls outside our published Service Level Agreement (SLA)

Cleartext and the Environment

Read more about how we offset our emissions.

Industry Alliances